Shipping and handling is done from our warehouse located in Chatsworth, California.
Free shipping in USA: 2 to 5 Business days - UPS, FedEx, USPS (We will use the fastest option available).
We ship internationally - shipping fee applies. Duty fees may depending on your country of residence. Our Pocket-Hole Jigs are manufactured in Taiwan & The Viking Arm is made in Norway. Check with your local customs regarding import fees.
Massca Products offers a 15-day return policy. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Shipping fee's and costs related to an order will apply to customers returning items and will be taken out of the refund total.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Shipping costs related to exchange/return orders will be the consumer’s responsibility.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
Please contact us immediately if you received a product that is damaged or defective. Massca Products will first attempt to replace any damaged pieces or parts and if unable too, we will replace the damaged item with a brand new unit.